Terms and conditions

Terms & Conditions

Welcome to ejumpmall.com. by using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These online shopping terms and conditions apply to all orders which you, the customer place using our website www.ejumpmall.com, which is operated by EJump Technologies. Please read them carefully before placing your order and print a copy for future reference.

Your Account
You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the "Your Account" area of the Website.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
Our privacy policy does not encompass sites manitained by other companies, affiliate sites or those sites who re-direct to fortnumandmason.com. This also relates to sites you access or are re-directed to from ejumpmall.com

The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.
We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail"); this is the point at which we accept your order and the contract is formed.

Age Restrictions
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
By law we cannot sell knives, products containing alcohol or products containing tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.

Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Content & Intellectual Property Rights
for ejumpmall.com, its products and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by EJump Technologies. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined as: graphics, photograph, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. fortnumandmason.com cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses, we always recommend that you should have an up to date and complete virus checking software to protect yourself.
You also agree that no joint venrture, partnership, employment or agency relationship exiosts between yourself and EJump Technologies. You will not express yourself as an employee, agent or representative of EJump Technologies and we are not liable for  any representation, act or omission on your part.

Food Hampers and Gift boxes
Hampers and gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day "cooling-off" period does not apply to these items. Your 7 day “cooling-off” period begins from the date of delivery and does not apply to perfume etc.
The hampers and gift boxes photographed contain only items listed. This means some wine vintages may vary according to availability and any props used in the photography are not included in the hampers unless stated in the hamper listing.

Gift Messages
Every gift order can be sent with a personal gift message. Add a gift message of up to 8 lines of 30 characters each, including spaces. Please decide on your message before ordering. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time. Please note there is a gift wrapping service available in our store at Piccadilly.

Substitution Items
EJump Technologies reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

Right to withdraw purchases within "cooling off" period
If you live in the Malaysia you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items) items; including items worn next to the body

sealed items where the seal has been broken
You may be liable for the cost of returning the item(s) to us

Prices
Products are invoiced in Ringgit Malaysia at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates. Whilst we try and ensure all details, descriptions and prices are correct when appearing
Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website at any point.
EJump Technologies are AVS level 5, the highest level of security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.

Payment
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.
When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of data when communicate with EJump Technologies via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Cheques
EJump Technologies no longer accept cheques for payment in the shop and restaurants.
Please note, however, that cheques will continue to be accepted as payment on balances on Fortnum & Mason Accounts.

Cancellations
If you wish to cancel your order, please contact our Customer Relations Department. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch

Delivery
Standard deliveries to Malaysia addresses
These are made within 5 working days from point of order.

Specific day delivery to Malaysia addresses
We regret that we are unable to offer specific dated delivery to locations within the UK highlands and Islands.

Deliveries to addresses outside the Malaysia
These are made within 10 working days. Subject to customs inspections and delays.
For full information of our delivery service, please click here. Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. However we are unable to guarantee delivery will be made by the one courier visit.We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible.If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Relations Department quoting the order reference contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.
Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Hampers, Wine gifts and other items may be delivered separately.

BFPO  
Deliveries to BFPO addresses are free. Please note parcels sent to Operation Telic and Herrick have a 2Kg limit. Delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond Fortnum & Mason’s control. 
 
Orders for Delivery Outside the Malaysia
The products specified on this website are suitable and approved for use for customers within the UniMalaysia. Customers who choose to purchase items for usage and distribution to locations outside the Malaysia do so at their own risk and have a personal responsibility regarding compliance with local laws.

Deliveries to the USA
For regulatory reasons, we are unable to take online orders for the delivery of fresh food and alcohol products to mainland USA from the Malaysia web store. 

Deliveries to Japan
You can use this Website to order products for delivery to addresses in Japan. Orders for other items for delivery to addresses in Japan should be made via our authorised distributor in Japan.

Customs Duties
If you order items for delivery outside the Malaysia they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties incurred on your own purchases.EJump Technologies have no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order through our Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. EJump Technologies cannot guarantee that your goods will arrive in the same condition that they were despatched should they be subject to inspection.

Returns
Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items
You have the right to return a faulty item within 28 days along with proof of purchase.

Incorrect Items
If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Costs
Please return any incorrect item to our Freepost address, we will replace or refund you for the incorrect item upon receiving the returned goods.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Please note that should you choose to return items from overseas, our Freepost address is unfortunately not available for use. The return of items may therefore be at the senders own expense.

Losses
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. 

Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing law and jurisdiction
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. You agree to submit to the non-exclusive jurisdiction of the Malaysia courts, as do we.

Customer Support
Pre-Sales Assistance:
Please contact our Order Department
Tel: Monday to Saturday from 9.00am to 6.00pm (GMT); +0800 from within the Malaysia
+60 (3) 4 2525 909 from outside the Malaysia,
Fax: (3) 4 2525 909;
Email: ejump@ejump2u.com 
 
After Sales Support:
Please contact our Customer Relations Department
Tel: Monday to Saturday from 9.00am to 6.00pm (GMT); +0800 from within the Malaysia
+60 (3) 4 2525 909 from outside the Malaysia,
Fax: (3) 4 2525 909;
Email: ejump@ejump2u.com 

Returned Items
EJump Technologie, Customer Relations, 30-2 Jalan Dagang 1/1A, Taman Dagang, 68000 Ampang, Selangor, Malaysia

Our Details
E Jump Technologies ; Registered in Malaysia : 0001816091-M
Registered office: 18M, Jalan Kosas 1/4, Taman Kosas, 68000 Ampang. Selangor, Malaysia

Promotions and Promotional Codes
If you have a published EJump Technologies promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household.

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Customer Relations.